Privacy Notice


Published: October 2022




This Privacy Notice explains how we will collect, process, store and protect information about you collected from our webpages, as well as in any other interaction with you related to Planingo’s online or offline communications that refer to this Privacy Notice (“Notice”).

By using the Website or continuing to receive Notice, you consent to the use of such information in accordance with this Privacy Notice.

In this Privacy Notice, the term “Planingo Group” refers to one or more Planingo Group entities, each entity in the Group may be a legally separate and independent entity or an affiliated entity. When used in this Privacy Notice, the terms “we”, “us” and “our” refer to the Planingo group.

This Privacy Notice also describes when we share your personal information with other Planingo members and other third parties (such as our service providers).

In this Privacy Notice, information about you that may be referred to as personal information in some jurisdictions is referred to as “Personal Information”. We may also sometimes collectively refer to the processing, collection, protection and retention of your Personal Information as such Personal Information “processing”.


Data Collection

Personal Information refers to information that identifies, relates to, describes, can be associated with, or can be reasonably linked, directly or indirectly, to a particular individual or household.

We may collect Personal Information when you interact with the Website or when you provide it to us (for example, in a form on our Website). Depending on the specific message you receive or the Website’s page, such information may consist of: your name; job title; company name; e-mail address; country of residence; telephone number; actual address; gender; date of birth; employment and educational information (such as education history, work experience and skills); geolocation; certificate or license number; photographs, video or audio to identify the individual; your posts on any blogs, forums, social media apps, or other social networking sites. We may also collect or receive personal information from you from the way you interact with us or others.

We do not seek to collect “special categories of personal information” (e.g., data relating to race or ethnic origin, religious or philosophical beliefs, union membership, political views, health status, sexual orientation) when you use this Website.  In certain rare cases, we may collect special categories of personal information about you because you voluntarily provide us with this data, or we are required to collect this data as a result of legal requirements imposed on us. If necessary, we will ask for your consent to collect and use such information.

Our Website is not to be used by children. It is not our policy to intentionally collect or store information about children.

Log Information, Cookies and Web Beacons

When you visit the Website, we may collect standard Internet log information, including your IP address, browser type and language, access times, and referring website addresses. To help us efficiently manage our Website and communications and facilitate navigation, we or our service providers may also use cookies (small text files stored in a user’s browser) or web beacons (electronic images that allow us to count users who have accessed certain content and cookies) to collect aggregate data.

A cookie is a small text file placed on your device by websites you visit. Cookies are then sent back to the Website on each subsequent visit or to another website that recognizes the cookie. Cookies are used to make the Website work or work more efficiently and to provide information to the owners of the Website. Such information may be used to provide a more personalized and responsive service. Cookies may be either basic cookies set directly by us on your device or third-party cookies set by a third-party provider on our behalf. Whenever you use this website, information may be collected through cookies and other similar technologies (e.g., web beacons, tags, scripts, local storage).

When we use cookies on our Website, we may classify them into one of the following categories:

  • “Strictly Necessary” cookies are necessary for the Website’s operation and cannot be disabled on our systems. They are generally set only in response to your actions that constitute a request for services, such as privacy setting, logging in, or filling out forms.
  • “Analytics and Performance” cookies allow to track analytics by counting visits and traffic sources so that we can measure and improve our Website’s performance. They can be set by us or third-party vendors to help us know which pages or videos are most and least popular, and to see how visitors move around the website.
  • “Functional” cookies allow the Website to provide enhanced functionality and personalization based on your interaction with the Website. They may be set by us or by third-party vendors.
  • “Advertising and targeting” cookies may be set through our website by our advertising partners. These companies may use them to create a profile of your interests and show you relevant ads on other websites.
  • “Social media” cookies are set by social networking services (e.g., LinkedIn, Facebook) that we have added to the Website so that you can share our content with your friends and networks. These cookies have the ability to track your browser on other websites and create a profile of your interests. This may affect the content and messages you see on other websites you visit.

Cookies storage time on your device depends on whether they are “persistent” or “session” cookies. A persistent cookie will be stored by your web browser and will remain valid until a set expiration date, unless you delete it before the expiration date. A session cookie, on the other hand, expires at the end of your web session when the web browser closes.

How Can I Control Cookies?

If cookies are not strictly necessary for our Website’s operation, we will ask you to consent to our use of cookies when you first visit our Website. Consent can be given or withdrawn by clicking “Manage Your Cookie Settings” on this page.

You can also change your browser settings to manage and control cookies. You can find details on how to do this at

Any consent to accept or reject cookies is limited to the website for which this Privacy Notice is published and not to other websites or any other pages that may have hyperlinks to our Website. For more information about the cookies used by these websites, please refer to the specific privacy notice or cookies on those websites.


We may also use tracking technology to determine whether you have read, clicked on or redirected certain emails we send you so that we can make our messages more useful and interesting. If you do not want us to confirm whether you have opened, clicked on or forwarded our emails, you will need to unsubscribe because we cannot send these emails without tracking enabled. Registered subscribers can update their communication settings at any time by contacting us, or you can unsubscribe by following the instructions in the individual emails you receive from us.

Use of Information

Use of Personal Information Collected through Our Website

  • We may use your Personal Information collected to:
    • verify your identity each time you log in to the Website;
    • manage your account and improve our Website;
    • manage and promote collaboration and communication;
    • provide and document training and qualifications;
    • tailor our Website content to give you a more personalized experience; and
    • manage our relationship with you and respond to any request you submit through our Website

Use of Personal information for Other Activities That Are Part of Our Business

  • In addition to the above purposes related to our Website’s operation, we may use your Personal Information for or in connection with:
    • applicable legal or regulatory requirements;
    • inquiries and communications from competent authorities;
    • sending you recommendations or details of products and services provided by Planingo Group companies that may be of interest to you; receiving feedback about those services; contacting you for other research purposes;
    • protecting our rights.

Access to the Website may be subject to inspection, monitoring and recording at any time to help us confirm compliance with the applicable Terms of Use and that only authorized parties have access to the Website.

Legal Framework for Information Processing

We have legal obligations to set forth in this Privacy Notice the legal framework we rely on when processing your Personal Information.

We use your Personal Information for the purposes set forth above because of (a) our legitimate interests in the effective provision of our Website and related services offered to you, (b) our legitimate interests in the efficient and lawful operation of our Website, unless such interests outweigh your interests, (c) legal and regulatory obligations which we abide, such as maintaining records for tax purposes or providing information to a government agency or law enforcement authorities.

To the extent that we process any sensitive personal information relating to you for any of the purposes set forth above, we will do so because: (i) you have given us your explicit consent to process the data; (ii) data processing is necessary to establish, exercise or protect legal requirements; or (iii) you have made the data explicitly available to the public.

If we have legal obligations to obtain your explicit consent to provide you with certain marketing materials, we will only provide you with such marketing materials if we have obtained such consent from you. If you do not wish to continue to receive any marketing material from us, you may unsubscribe from the Notice.

Disclosure to Third Parties

In connection with one or more purposes described above, we may disclose your information to: other members of the Planingo Group for legitimate business purposes; third parties rendering services to us and/or the Planingo Group; as part of a corporate transaction (such as sale, separation, reorganization, merger or acquisition); competent authorities (including courts and authorities regulating our company or another Planingo Group company); and other third parties to whom the disclosure of your Personal Information may be required by law, regulation or litigation.

We may also be required to disclose your personal information if required to do so by law, by a regulatory authority, or in a legal proceeding.

Please note that some of the above recipients of your Personal Information may be located in countries that do not have data protection laws similar to those in your community. In such cases, we will ensure that adequate security measures are in place to protect your Personal Information, consistent with our legal obligations. For example, an adequate protection may be a data transfer agreement with the recipient based on standard contractual provisions approved by the European Commission for the transfer of Personal Information to third countries.

Please contact us for more information about the above transfers and appropriate protections we use with respect to such transfers. For such information, please contact us using the “Contact Us” section.

Subject to applicable law, you may request information about whether your Personal Information has been disclosed to unaffiliated third parties for their direct marketing purposes. We do not share your Personal Information with unaffiliated third parties for such purposes.

We may share non-personally identifiable, deidentified and aggregated information with third parties for several purposes, including data analysis, research, representations, thought leadership and advertising purposes.

Selling Information

We do not sell your Personal Information.

Blogs, Forums, Wikis and Other Social Media

The Website may host various blogs, forums, wikis, and other social media applications or services that allow you to share content with others (collectively, “Social Media Apps”). Any personal information or other information you contribute to any Social Media App may be read, collected and used by other users of that Social Media App over which we have little or no control. Therefore, we are not responsible for the use, misuse or misappropriation by any other user of any personal information or other information that you contribute to any Social Media App.

Third Party Privacy Practices

This Privacy Notice applies only to the use and disclosure of information that we collect through your interaction with the Website or mobile app. Other websites or apps that may be accessible through links on the Website have their own privacy notices and practices for collecting, using and disclosing personal information. We encourage you to review the privacy notices provided by these other parties before providing them with information.

Do Not Track

“Do Not Track” is a setting you can set in your web browser to let the websites and apps you visit know that you do not want them to collect information about you. The Website does not currently respond to the Do Not Track or similar signal.


We use a number of physical, electronic and managerial measures to ensure that your personal information is secure, accurate and up-to-date. These measures include:

  • Training and education of the relevant staff to ensure that they are aware of our privacy obligations when handling Personal Information;
  • Administrative and technical controls to limit access to Personal Information on a “need-to-know” basis;
  • Technological security measures, including firewalls, encryption and anti-virus software; and
  • Physical security measures, such as staff passes for access to our facilities.

Although we use appropriate security measures once we receive your Personal Information, the transmission of data over the Internet (including via email) is never completely secure. We strive to protect Personal Information, but we cannot guarantee the security of data transmitted to or by us over the Internet.

Retaining Your Information

We will retain your Personal Information on our systems: (i) for as long as necessary for the activities or services involved, (ii) for any period of time required by law, (iii) until the end of the period during which litigation or investigations may arise regarding the services.

Your Rights

You may have various rights with respect to your Personal Information under applicable law. In particular, you have the right to:

– obtain confirmation that we are processing your Personal Information and request a copy of your Personal Information we keep;

– ask us to update your Personal Information we keep or ask us to correct such Personal Information that you believe is incorrect or incomplete;

– ask us to delete your Personal Information we keep or restrict the manner in which we use such Personal Information; and

– object to our processing of your Personal Information.

Where applicable, if you decide that you no longer want your third-party social account to be associated with your profile on the Website, change the settings on your third-party social media site.

Verifying Personal Information Requests

For certain requests for personal information, we must first verify your identity before we can process your request. To do this, we may ask you to provide us with your full name, contact information and details of your contacts with Planingo. We may ask you for extra information. Once we receive this information, we will review it and determine if we can match it you’re your Personal Information Planingo keeps to verify your identity.

Third-Party Requests

If you are submitting a request for personal information on behalf of another person, contact us using the “Contact Us” section and include proof that you are authorized to make the request. This may be a written authorization signed by the person on whose behalf you are acting, or a valid power of attorney.


To exercise your rights or if you have any questions regarding your privacy when using the Website, contact us at

Changes to this Privacy Notice

We may occasionally change or update this Privacy Notice.

To let you know when we make changes to this Privacy Notice, we will change the revision date at the top of this page. The newly amended or revised Privacy Notice will apply starting from the date of that revision. Therefore, we encourage you to periodically review this Privacy Notice to stay informed about how we are protecting your information.

This Privacy Notice is made in English. If any translated version of this Privacy Notice conflicts with the English version, the English version shall prevail.


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